PRIVACY POLICY

Welcome to Sky Hostic!

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our Virtual Private Server (VPS) hosting and related services globally.

1. Scope and Purpose

This Privacy Policy applies to all personal and non-personal information collected by Sky Hostic LLC (“Sky Hostic,” “we,” “our,” or “us”) through our websites, client portal, VPS and cloud hosting platforms, billing systems, and any other services we offer. It does not apply to third-party websites or services that may be linked to or integrated with our platform.

2. Information We Collect

We collect information to deliver reliable hosting services, improve security, and ensure compliance. The types of information we collect include:

3. How We Use Your Information

We use collected data to:

• Create and manage customer accounts
• Deliver and maintain VPS hosting services
• Process payments and prevent fraudulent transactions
• Communicate regarding support, updates, and account notices
• Improve infrastructure, enhance performance, and secure networks
• Comply with applicable laws and regulations
• Conduct analytics to improve customer experience

We may use aggregated, non-identifiable data for reporting and trend analysis.

4. Legal Basis for Processing

Sky Hostic processes your data based on:

• Contractual necessity: To provide and maintain hosting services
• Legitimate interest: To improve and secure our operations
• Legal obligations: For compliance, taxation, and dispute resolution
• Consent: When you opt in to marketing or analytics tracking

5. How We Share Information

We do not sell personal data. However, we may share your information in the following ways:

• Service Providers and Partners: With trusted third parties who assist in billing, customer support, security, analytics, or infrastructure operations.
• Legal and Compliance: To law enforcement or government agencies when required by law or to protect our legal rights.
• Corporate Transactions: In connection with mergers, acquisitions, or sale of company assets.
• Data Centers / Infrastructure Providers: Your data may be processed or stored on servers operated by our verified third-party providers (e.g., in the U.S. or globally, as applicable).

All partners and sub-processors are bound by confidentiality and data protection obligations.

6. Data Retention and Deletion

We retain personal data only as long as necessary to:

• Maintain your account and deliver services
• Meet our legal and accounting requirements
• Resolve disputes and enforce agreements

Upon account termination or written request, personal data is deleted or anonymized within 30 - 60 days, unless retention is required by law.

7. Data Security

We employ robust technical and administrative measures to protect your information, including:

• End-to-end data encryption
• Firewalls and intrusion detection systems
• Two-factor authentication (2FA)
• Regular security audits and patch management
• Access restricted to authorized personnel only

However, no system is entirely immune to security risks. Users are encouraged to maintain strong passwords and safeguard their credentials.

8. International Data Transfers

If you are located outside the U.S., please note that your information may be transferred to and processed in the United States, where data protection laws may differ.
Sky Hostic ensures that appropriate safeguards, such as Standard Contractual Clauses, are in place for cross-border data transfers.

9. Children’s Privacy

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have unintentionally collected data from a child, contact us immediately for deletion.

10. Length of Retention

We retain personal data for as long as necessary to fulfill our legitimate business purposes and comply with applicable legal obligations. Once the information is no longer required, we securely delete or de-identify it so that it can no longer be linked to any individual. In determining the appropriate retention period, we consider factors such as:

• Whether the user’s account remains active;
• Legal or regulatory requirements mandating data retention; and
• The necessity of the data for tax, accounting, or other essential business purposes.

11. Security

We implement risk-based security measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction. These measures include appropriate technical, administrative, and physical controls, as well as ongoing employee training on data protection best practices.
Additionally, we require our service providers, partners, and affiliates to maintain comparable risk-based security standards to ensure the continued protection of personal information.