TERMS & CONDITIONS

The Universal Terms of Service Agreement (“the Agreement”) outlines the general terms and conditions governing your use of the Sky Hostic website (“the Site”) and the services we provide (“the Services”). By purchasing, accessing, or using our hosting or related services, you acknowledge that you have read, understood, and agreed to be bound by both this Service Agreement and the Universal Terms of Service Agreement.

1. Eligibility

You must be 18+ and legally capable of entering into a binding agreement to use our Services.

2. Description of Services
3. Account Registration

You agree to provide accurate, complete, and up-to-date information when creating an account with Sky Hostic. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. ACCOUNT TERMINATION; LIMITATIONS
4.1. Server Migration:

You acknowledge and agree that, in the normal course of operations, Sky Hostic may need to migrate its servers to maintain performance and service continuity. As a result, even if you are assigned a dedicated IP address, your IP number may change. Sky Hostic does not guarantee the permanent retention or continuity of any specific IP address assigned to you.

4.2. Termination of Hosting Services:

Upon the expiration or termination of your hosting services, you agree to immediately discontinue use of such services and release any IP addresses, server names, or DNS configurations associated with your account. Before termination takes effect, you are solely responsible for transferring your website files and data to another service provider.
Sky Hostic will not facilitate or perform website or server content transfers to other providers. If you fail to remove your content prior to termination, all data stored on our servers will be permanently deleted, and Sky Hostic will not be able to recover or provide copies of such content.

4.3. Free Product Credits:

Any complimentary products or credits provided as part of your hosting package will be revoked or canceled immediately upon the termination of hosting services.

4.4. Licensed Images on Migration or Export:

Certain hosting plans may include licensed images or third-party intellectual property made available exclusively for Sky Hostic customers. Should you choose to migrate your website or hosted services to another provider, it is your sole responsibility to verify ongoing usage rights for such content.
Sky Hostic does not warrant continued usage permissions for licensed materials post-migration or termination and assumes no liability for any infringement or claims arising from the continued use of such assets.

4.5. Storage Capacity:

The total storage capacity advertised in your hosting plan may vary from the actual available capacity, as a portion of system resources is reserved for operating systems, configuration files, and essential support files.

4.6. Support and Functionality:

To maintain service functionality, Sky Hostic may offer paid or unpaid support for products, software, or features that have reached end-of-life status by third-party vendors. This may include extended patching or maintenance provided directly by Sky Hostic or through authorized third-party partners.

5. Acceptable Use Policy

You agree not to use our Services for any unlawful, abusive, or harmful purposes, including but not limited to:

Violation of this policy may result in account suspension or termination without prior notice.

6. Payment and Billing

All payments must be made according to the plan you select. Pricing, billing cycles, and renewal terms are clearly stated at the time of purchase. Sky Hostic reserves the right to change pricing upon renewal.

7. Refund Policy

At Sky Hostic, customer satisfaction is important to us. Refunds are available for eligible products and services canceled within 30 days of purchase. The refund window applies from the date of transaction (including renewals). However, products bought via cryptocurrency or digital assets are non-refundable due to their irreversible nature. Refunds will not be issued if your account violates Sky Hostic’s Terms of Service, involves fraudulent activity, or abuse of our platform.

7.1. Eligible for Refund (within 30 days)
  • Shared & Cloud Hosting (excluding renewals)
  • SSL Certificates, Backups, Email Hosting, Priority Support
  • WordPress Add-ons & Standard VPS Hosting
7.2. Non-Refundable Items
  • Domain renewals/transfers, Privacy Protection
  • SEO/Marketing tools, Workspace licenses, VPS Upgrades
  • Premium Support, Cleanup Services, and Cloud Boosts
  • Cryptocurrency & restricted payment methods (e.g., GCash, Fawry)

Refunds may be credited to the original payment source or issued as Sky Hostic Balance Credit (non-reversible). Abuse of the refund system or chargebacks may result in account suspension and loss of services.

8. Data Backup and Security

While Sky Hostic performs routine backups, clients are responsible for maintaining their own data backups. We do not guarantee the recovery of lost or corrupted data.

9. Uptime Guarantee

Sky Hostic offers a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) across all hosting plans, excluding scheduled maintenance or events beyond our control.
The Service Uptime Guarantee does not apply to service interruptions or downtime resulting from the following circumstances:

10. Limitation of Liability

Sky Hostic shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services. Our total liability shall not exceed the amount paid for the Services during the previous billing cycle.

11. Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or misuse our Services. You may cancel your subscription at any time via your account dashboard.

12. Intellectual Property

All Sky Hostic logos, trademarks, and website content are the property of Sky Hostic. You may not reproduce or distribute them without prior written consent.

13. Privacy Policy

All personal data is handled in accordance with our Privacy Policy, which complies with U.S. data protection regulations.

14. Service Modifications

Sky Hostic reserves the right to modify, suspend, or discontinue any of its Services or pricing plans with prior notice where feasible.

You can enter the preferred domain in the search box at the top of the Sky Hostic web page. In the search results, we'll advise you if the domain name you've entered is available.

Yes, if your business intends to sell digitally, web hosting will have to be installed on a physical server. Web hosting stores these files and makes your website's content accessible to visitors online.

The right domain extension depends on your business goals and audience. For an international audience, “.com” is the most popular and trusted. For serving a local market, country-specific extensions like “.uk” or “.ae” are relevant. Industry-specific domain extensions such as “.tech,” “.store,” or “.agency” also highlight what your business offers.

If you’re not satisfied within the first 30 days of your purchase, you can request a full refund from Sky Hostic. No hassle, no hidden conditions!

You can choose from several types of web hosting, depending on your business needs:

  • Shared hosting is budget-friendly and great for beginners.
  • VPS hosting offers greater authority and control for growing websites.
  • Dedicated hosting gives you a full server for maximum performance.
  • Cloud hosting provides flexibility and scalability as your business expands.

For further in-depth information about our web hosting plans, you can contact our representatives.

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